Frequently Asked Questions

Please feel free to contact me should you have any queries.

The majority of the designs are hand crafted, meaning I saw, stamp, sand, solder and polish each piece by hand. Some discs are bought in pre-cut shapes to help speed up production time and therefore keep costs down.
Your chosen text is stamped into the metal one letter at a time, using a hammer and individual letter or number stamps. Despite my perfectionist nature, you may find that there is slight variation in letter depth, alignment and spacing, creating the true hand crafted look.

Each item is made to order therefore turn around time is generally 1-3 weeks depending on the time of year, e.g., Mother’s Day, Father’s Day, Christmas etc
If you require your order sooner please contact me to discuss, I will always do my best to try and accommodate you and your needs.

Payments made via the online store are through PAYPAL.

Please note you do not require a PAYPAL account to use this facility.

Once your payment is made your order can be started.

If you would like to make use of our payment scheme, please contact me for details.

Once your payment is through, your order can be started.

Turn around time from payment to shipment is generally 2-3 weeks.

If you require your order sooner, please contact me before ordering and I will do my best to accommodate you.

Within NZ – 1-2 days.

Australia – 3-6 business days or 7-10 business days, depending on postal option chosen.

Rest of the World – please contact me for postal options.

I use NZ post to ship your order.

Items posted via “courier” are traceable and insured, those via standard post are not.

If your item fails to arrive I will do my best to chase this up for you.

If you chose the courier option for delivery and your order is deemed lost, I will replace your order for you.

Personalised items can not be returned or exchanged once created.

I encourage you to double and triple check your spelling when ordering as this is what I will use to stamp your order. If you have made a mistake I am happy to re-make the item for you however this will incur the full charge.

If I make a mistake on your order, it will be re-made for you free of charge.

I am a bit of a perfectionist at heart so each piece is created to a high standard. The personalisation is achieved through using a hammer and individual letters on a metal stamp. Each name/message/date is hammered in, one letter at a time. I am very particular with my placement of each and every single letter. With this is mind, this is a handmade process so minor differences in spacing and depth of letters may occur. These are not considered “mistakes”, more a representation of the handmade process.

Please ensure you size your order correctly, i.e., chain length, bracelet size and ring size.

Exchanges for chains can be made as long as the chain is in original condition. It is the purchaser’s responsibility to pay for return postage of the chain, any difference in price due to different length, and postage for the new chain.

Bracelet and ring re-sizing can be organised. This service will incur a fee as well as postage costs both ways.

With overseas purchases please be aware that any customs or duty incurred on arrival to your country is payable by you the purchaser.

I use quality metals in my jewellery range.
Most of my designs are created in Sterling Silver (925).
I also use Gold Filled, otherwise known as Rolled Gold. Gold Filled is 14KT Gold pressure bonded onto a base metal, usually brass. The Gold layers with Gold Filled pieces are 1000’s of times thicker than that used with Gold Plating and therefore it is said to not flake or rub off.
Other options within my range include Brass, Copper and Nickel Silver.

Of course! I absolutely LOVE creating “one-offs” and helping people turn their design ideas into a special piece of jewellery to be treasured forever. I am happy to work through a process with you and create mock pictures and/or designs to help you visualise the finished product.

Within my product descriptions I have tried to list the number of characters (this includes letters and spaces) that fit on each design. If you are still not sure, please feel free to email me to discuss your thoughts. If you place an order and I feel that your chosen text may be too long, then I will email you to discuss some options for you.

Yes absolutely, just be sure to put your friend’s address as the delivery address. I am happy to add a little complimentary note too if you wish. If so leave details in the comment box when placing your order.

I work from my home studio in Muriwai Beach. I do not have a shop front and as items are made to order I hold very little in the way of finished pieces for you to view. I am however happy for you to visit to view the pieces in their raw state to allow you to get a “feel” for what a piece may look like. I am also happy for you to collect your order from here should you prefer.

If you are interested in placing a bulk order, please email me so we can discuss your options.

Yes I do. I am very flexible in regards to repayments, however your piece is not created until the amount owing is paid in full. Email me to discuss your needs.

Here is a picture which hopefully will help

Chain lengths

 

No worries. With products that have birthstones I have listed both the month and the corresponding birthstone. Also see the colour chart below.

birthstones

 

When I first started creating my range I too found it hard to “picture” how big a certain size disc was. Despite getting my tape measure out I still found it tricky.
Hopefully this picture will give you a better idea.

discsizes

 

Tarnishing is a natural process caused by oxidation of the metal, i.e., when a metal such as Sterling Silver, Brass and Copper come into contact with air and moisture they will lose their lustre over time. This can be minimised by placing your jewellery in an airtight bag when not wearing it. Avoiding wearing your jewellery while showering, sweating, swimming, spraying perfume or using household cleaning products will also minimise this occurrence.
Tarnish can be cleaned off with a soft cloth (pro polish pads are also great for removing tarnish and these are available to order) and as long as your text hasn’t been darkened, then a gentle scrub with a toothbrush and gentle dishwashing liquid will help